Shipping policy

Shipping Policy

Last Updated: August 6, 2026

This Shipping Policy explains the processing, production, shipping, tracking, and delivery practices of Ever Gentle Keepsakes.

1. Order Processing and Production

Most products sold by Ever Gentle Keepsakes are customized, personalized, or made to order.

Estimated production time:

[PROCESSING TIME] business days

Production time begins after:

  • Payment has been successfully authorized;

  • All customization details have been received;

  • Any required photograph, text, name, date, or design information has been submitted;

  • Any requested proof has been approved, when applicable.

Business days generally exclude Saturdays, Sundays, and United States federal holidays.

Production times are estimates and may be longer during holidays, high-volume periods, severe weather, supply interruptions, or other circumstances outside our reasonable control.

2. Proof Approval

For products that include a digital proof, production may not begin until the customer approves the proof.

Customers are responsible for reviewing:

  • Spelling;

  • Names and dates;

  • Image placement;

  • Layout;

  • Color selection;

  • Product size;

  • Other personalization details.

Delays in approving a proof will delay production and delivery.

Once a proof has been approved and production has begun, changes may not be possible.

3. Estimated Delivery Time

After production is complete, estimated standard delivery time is:

[DELIVERY TIME] business days

The estimated total time for an order is the production time plus the shipping time.

Delivery estimates are not guaranteed arrival dates unless we expressly state otherwise in writing.

4. Shipping Rates

Shipping charges are calculated or displayed at checkout before payment is completed.

Shipping rates may depend on:

  • Delivery destination;

  • Package weight or dimensions;

  • Shipping method;

  • Product type;

  • Carrier charges;

  • Promotional shipping offers.

Customers are responsible for reviewing all shipping charges before completing checkout.

5. Shipping Destinations

Ever Gentle Keepsakes currently ships to destinations made available during Shopify checkout.

The availability of a country, state, territory, or address at checkout does not guarantee that every product can be shipped to that destination.

We may cancel and refund an order if we cannot legally or practically ship the product to the selected address.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP or postal code;

  • Country;

  • Telephone number, when requested.

Contact us immediately at support@evergentlekeepsakes.shop if an address needs to be corrected.

Address changes are not guaranteed after an order has entered production or fulfillment.

Ever Gentle Keepsakes is not responsible for delays, non-delivery, loss, or additional fees caused by an incorrect or incomplete address provided by the customer.

7. Tracking Information

When tracking is available, a shipping confirmation containing tracking information will be sent to the email address or telephone number associated with the order.

Tracking information may take several business days to update after a shipping label is created.

A shipping label being created does not always mean that the carrier has already scanned or physically received the package.

8. Delivery Delays

Delivery may be delayed because of:

  • Severe weather;

  • Carrier disruptions;

  • Holidays;

  • Customs inspections;

  • Incorrect addresses;

  • Transportation interruptions;

  • High order volume;

  • Supply shortages;

  • Government actions;

  • Events outside our reasonable control.

If we are unable to ship within the time promised, we will contact the customer with an updated estimate and provide any cancellation or refund options required by applicable law.

9. Lost or Missing Packages

If a shipment appears lost, contact us at support@evergentlekeepsakes.shop with your order number.

We may ask the customer to:

  • Confirm the shipping address;

  • Check with household members or neighbors;

  • Contact the carrier;

  • Complete a carrier claim or missing-mail form;

  • Provide additional documentation.

We will make reasonable efforts to assist with carrier investigations.

10. Packages Marked as Delivered

When carrier tracking confirms delivery, customers should first check:

  • Mailboxes and parcel lockers;

  • Front, side, or rear entrances;

  • Building reception or management;

  • Household members;

  • Neighbors;

  • Any safe location used by the carrier.

Ever Gentle Keepsakes is not automatically responsible for theft, disappearance, or loss occurring after confirmed delivery to the address provided by the customer.

We will nevertheless provide reasonable assistance with available carrier procedures.

11. Damaged Packages

If a package arrives damaged, contact us within 7 days after delivery.

Include photographs of:

  • The damaged product;

  • The exterior packaging;

  • The interior packaging;

  • The shipping label.

Keep the product and all packaging until we complete our review.

12. Returned-to-Sender Packages

A package may be returned to us because of:

  • An incorrect or incomplete address;

  • Refused delivery;

  • Failure to collect the package;

  • Failed delivery attempts;

  • Carrier restrictions.

If an order is returned to sender, contact us to arrange reshipment.

Customers may be responsible for additional shipping charges when the return resulted from information or actions within the customer’s control.

Customized products returned to sender are not automatically refundable.

13. International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, value-added taxes, and other government charges.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee.

Customs processing may delay delivery.

Customers are responsible for ensuring that ordered products may lawfully be imported into their country or region.

14. Separate Shipments

Products in the same order may be produced or shipped separately.

Customers may receive multiple packages and multiple tracking numbers without being charged additional shipping fees beyond those shown at checkout, unless a separate arrangement is agreed upon.

15. Contact Us

For shipping questions, contact:

Ever Gentle Keepsakes
Email: support@evergentlekeepsakes.shop
Website: evergentlekeepsakes.shop